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  I have had several dealings with Marker & Heller over the years, both of my grandparents, my mother-in-law, my father and just recently my mother. I have always been pleased with the care and understanding that Mike has given my family. He is our contact person for all the arrangements, services, etc. However, the woman who answered the phone (Julie, I think) and apparently she is the owner, is not caring and understanding and I would not want anyone to experience her unprofessional and cold personality especially at such a difficult time. My mom had GM Life Insurance through MetLife, which several people in this area have, and she had the nerve to question my sister about this insurance. Went as far as suggesting we take out a personal loan to pay for the funeral and let the insurance company pay us back. After already picking up my mom from Hospice and starting the embalming procedures, when my sister called to set up the appointment to make the final arrangements, Julie stated that she would have to call and verify the insurance before we could go any further. I am thinking that is a conversation you have BEFORE you start embalming a persons loved one and when I called her to question her comments to my sister, (after calling several other funeral homes in the area who said they would be more than happy to help us, and that they work with GM insurance all the time), she back peddled and quickly changed her tune. Not sure what her motives were to make an already difficult time, more difficult, but I was extremely unhappy. We went ahead and had the arrangements at Marker & Heller, mainly because she had already begun the preparations to my mom, but I will NEVER use them again. I feel bad for Mike, he's a nice guy... but if she is the owner... I want nothing to do with them.

  Added September 14, 2016 by Teresa Sakosky